FAQ

Creating your Goatz Casino account is quick and straightforward. Simply click the "Sign Up" button on our homepage and fill out the registration form with your basic information, including your name, email address, date of birth, and preferred currency (USD, EUR, Bitcoin, Ethereum, or Litecoin).You'll need to be at least 18 years old to register and play. During registration, you'll create a secure password and may be asked to verify your email address. Once your account is created, you can immediately make your first deposit and start playing our extensive collection of games from top providers like NetEnt, Pragmatic Play, and Evolution Gaming.For your security and to comply with licensing requirements, you may need to complete account verification by providing identification documents. This process helps protect your account and ensures fast, secure withdrawals when you win.

New players at Goatz Casino can claim an impressive welcome package worth up to $500 plus 100 free spins. Our standard welcome offer includes a 100% match bonus up to $500 on your first deposit, with a minimum deposit of just $20.For players looking for even bigger bonuses, we offer enhanced welcome packages including a 111% match up to $500 plus 50 free spins, followed by a 133% second deposit bonus up to $500 with 50 more free spins, and a 144% third deposit bonus up to $500 plus another 50 free spins. Each of these bonuses requires a minimum deposit of $25.All welcome bonuses come with reasonable wagering requirements and can be used on our extensive selection of non-progressive slots, keno, and video poker games. Remember to enter the appropriate bonus code when making your deposit to ensure you receive your bonus funds and free spins.

Yes, Goatz Casino offers several generous no deposit bonuses for eligible players. Currently, you can claim a $77 free chip using bonus code EXTFREE, which comes with 35x wagering requirements and a maximum cashout of $50.We also offer a $75 free chip with bonus code CRUSH75, featuring 30x wagering requirements and a $30 maximum cashout limit. For slot enthusiasts, there's a 75 free spins no deposit bonus using code NDK75, playable on Cash Bandits 3 with 45x wagering requirements and a $100 maximum cashout.Please note that no deposit bonuses are subject to country restrictions and must be claimed manually using the provided bonus codes. These offers are perfect for testing our games and potentially winning real money without making a deposit first.

Goatz Casino supports a wide range of convenient payment methods to suit every player's preferences. For traditional banking, we accept Visa and MasterCard credit/debit cards, as well as bank transfers for larger transactions.Cryptocurrency enthusiasts can deposit and withdraw using Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC). Crypto transactions typically process faster than traditional banking methods and offer enhanced privacy and security.All deposit methods are processed instantly, allowing you to start playing immediately. Withdrawal processing times vary by method, with cryptocurrency withdrawals typically being the fastest. We strive to process all withdrawal requests within 24-48 hours, though some methods may take longer depending on your bank or payment provider.

Wagering requirements determine how many times you must play through your bonus funds before you can withdraw any winnings. At Goatz Casino, wagering requirements vary by bonus type and typically range from 15x to 45x the bonus amount or combined deposit and bonus amount.For example, if you claim a $100 bonus with 30x wagering requirements, you'll need to place $3,000 in qualifying bets before you can withdraw any winnings from that bonus. Different games contribute differently toward meeting these requirements – slots typically contribute 100%, while table games may contribute less or be excluded entirely.Wagering requirements must be completed within the specified time frame (usually 30 days) and are subject to maximum bet limits (typically $5-$10 per spin). All wagering progress is tracked in your account, so you can monitor how close you are to completing the requirements.

Absolutely! Goatz Casino is fully optimized for mobile play across all devices, including smartphones and tablets. Our mobile platform works seamlessly on both iOS and Android devices through your web browser – no app download required.You'll have access to the same extensive game library on mobile, including slots, table games, live dealer games, and specialty games. All games are optimized for touch screens and smaller displays while maintaining the same high-quality graphics and smooth gameplay you'd expect on desktop.Mobile players can also access all account features, including making deposits, claiming bonuses, contacting customer support, and processing withdrawals. The mobile experience is designed to be just as comprehensive and user-friendly as our desktop platform.

Goatz Casino partners with over 20 leading software providers to deliver an exceptional gaming experience. Our portfolio includes industry giants like NetEnt, Pragmatic Play, Evolution Gaming, and Big Time Gaming, ensuring you have access to the latest and most popular games.Our slot selection features games from Betsoft, BGaming, Booming Games, Endorphina, Hacksaw Gaming, NoLimit City, Play'n GO, Quickspin, Red Tiger Gaming, and many others. For live dealer enthusiasts, Evolution Gaming provides immersive live blackjack, roulette, baccarat, and game show experiences.We continuously expand our game library with new releases from established providers like Relax Gaming, Spinomenal, and Spribe, as well as emerging studios like Gaming Corps and Slotmill. This diverse partnership ensures fresh content and innovative features across all game categories.

Yes, Goatz Casino operates under proper licensing and regulation, ensuring a safe and fair gaming environment for all players. Our licensing ensures that all games use certified random number generators (RNGs) and that player funds are protected through segregated accounts.We adhere to strict regulatory standards regarding responsible gambling, anti-money laundering, and player protection. Our operations are regularly audited to ensure compliance with all applicable laws and regulations.Additionally, we implement advanced security measures including SSL encryption to protect all personal and financial data. Our commitment to transparency and regulatory compliance means you can play with confidence, knowing your gaming experience is both secure and fair.

Know Your Customer (KYC) verification is a standard security procedure required to protect your account and comply with regulatory requirements. The verification process typically involves providing copies of government-issued identification, proof of address, and sometimes payment method verification.You'll usually be asked to complete verification when making your first withdrawal or when depositing larger amounts. Required documents may include a driver's license or passport, a recent utility bill or bank statement for address verification, and photos of any credit cards used for deposits (with sensitive information masked).The verification process typically takes 24-72 hours once all required documents are submitted. Our security team reviews all documents carefully to ensure your account remains protected. Once verified, you'll enjoy faster withdrawal processing and higher transaction limits.

Goatz Casino offers multiple convenient ways to get help when you need it. Our 24/7 live chat feature provides instant access to knowledgeable support agents who can assist with account questions, technical issues, bonus claims, and payment inquiries.For non-urgent matters or detailed inquiries, you can email our support team at support@goatzcasino.com. Email responses are typically provided within 24 hours, and our team can handle complex account issues or provide detailed explanations about our services.We also maintain a comprehensive FAQ section that covers the most common questions and issues. Many players find quick answers to their questions without needing to contact support directly. Our goal is to provide fast, friendly, and effective assistance whenever you need it.

If you encounter technical problems while playing, there are several steps you can take to resolve the issue quickly. First, try refreshing your browser or restarting the game, as this resolves most temporary glitches. Ensure you have a stable internet connection and that your browser is updated to the latest version.For persistent issues, try clearing your browser cache and cookies, or switching to a different browser. If you're playing on mobile, ensure your device has sufficient storage space and that you're using a supported browser version.If technical problems persist, contact our customer support team immediately through live chat or email. Provide details about the specific game, any error messages, and what you were doing when the issue occurred. Our technical team can investigate the problem and ensure any interrupted gameplay is properly resolved, including crediting any affected bets or winnings.

Goatz Casino is committed to promoting safe and responsible gambling practices. We provide various tools to help players maintain control over their gaming activities, including deposit limits, session time limits, and self-exclusion options that can be set directly in your account settings.We require all players to be at least 18 years old and actively monitor for signs of problem gambling. Our staff is trained to recognize concerning behavior patterns and can provide resources and support when needed. We also partner with organizations like GamCare and Gamblers Anonymous to provide additional support resources.If you feel your gambling is becoming problematic, we encourage you to use our responsible gambling tools or contact our support team for assistance. Remember that gambling should always be entertaining, not a way to solve financial problems or escape from daily stress.